Terms of Service

1. Introduction & Acceptance

Treffix is a performance-based creator marketing platform. These Terms of Service ("Terms") govern your access to and use of the Treffix platform, website, APIs, and any related services (collectively, the "Platform").

By creating an account, clicking "I agree", or otherwise accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater) to use the Platform. By creating an account, you represent and warrant that you meet this age requirement.

Continued use of the Platform after any modification to these Terms constitutes your acceptance of the updated Terms. We will notify you of material changes via email.

2. Platform Description

Treffix is a performance-based creator marketing marketplace that connects brands with content creators. The Platform enables:

• Brands to create and fund marketing campaigns ("Bounties") with escrow-backed payouts tied to verified performance metrics
• Creators to discover, claim, and submit TikTok video content in exchange for performance-based compensation
• Automated view verification via the TikTok API and proprietary fraud detection
• Smart-escrow payment mechanics that release funds based on mathematical thresholds

Treffix is not a party to the agreement between brands and creators. We provide the infrastructure, verification systems, and escrow mechanism. Any disputes between brands and creators are subject to Treffix's dispute resolution process as described in Section 9.

3. Account Types & Eligibility

3.1 Creator Accounts

To register as a creator, you must:

• Be 18 years of age or older
• Own and control the TikTok account you connect to Treffix
• Not use purchased, borrowed, managed, or fake TikTok accounts
• Maintain only one Treffix account per TikTok account
• Have the legal right to produce and submit the content required by campaigns

3.2 Brand Accounts

To register as a brand, you must:

• Be a legally registered business or an individual with the authority to bind an organization
• Fund campaign escrows in full prior to campaign launch
• Provide accurate campaign briefs, budgets, and requirements
• Have the legal right to run the marketing campaigns you create on the Platform

3.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Treffix immediately at legal@treffix.com if you suspect unauthorized use of your account.

4. TikTok Account Authorization

By connecting your TikTok account to Treffix, you expressly authorize Treffix to access the following data via the TikTok Open API on your behalf:

• Your TikTok profile information: display name, username, and TikTok open_id
• View counts for specific TikTok videos you submit as part of campaign participation

This access is used exclusively for verifying your content's performance and calculating campaign payouts. We do not access your TikTok inbox, contacts, followers, or any content beyond what is necessary for campaign verification.

Treffix stores your TikTok OAuth access token and refresh token to enable ongoing, automated view count synchronization during the campaign window. This is necessary for the Platform to function. See our Privacy Policy for details on how this data is stored and protected.

You may revoke Treffix's access to your TikTok account at any time through TikTok's "Manage app permissions" settings. Be aware that revoking access will prevent view tracking and may result in forfeiture of pending earnings for any active campaign submissions.

Treffix is an independent platform and is not affiliated with, endorsed by, or sponsored by TikTok or ByteDance Ltd.

5. Campaign Rules & Escrow Mechanics

5.1 Brand Obligations

Before a campaign goes live, brands must deposit the full campaign budget into Treffix's escrow. Campaigns are not published until escrow is fully funded. Brands are responsible for ensuring campaign briefs, requirements, tone guidelines, and hashtag specifications are accurate, lawful, and achievable.

5.2 Earning Thresholds

Each campaign operates on a three-stage earning model based on verified TikTok view counts:

• Dangerzone (80% of target): Views are tracking. No payout is earned yet. Escrow remains locked.
• Unlocked (≥ 100% of target): The base payout is earned, plus additional per-view earnings above the threshold, calculated as: BASE_PAYOUT + (views − threshold) × rate_per_view, up to the earnings cap.
• The Treffer (earnings cap reached): Maximum payout achieved. No additional earnings accrue beyond the cap defined by the brand.

5.3 Payout Release

Earned funds are released to creators after both of the following conditions are met:

1. The 7-day earning window for the submission closes
2. The brand approves the submitted video

Unearned or unreserved escrow funds are returned to the brand after the campaign window closes.

5.4 Escrow Finality

Once a creator's video reaches the Unlocked threshold and funds are reserved by the escrow, those funds are non-refundable to the brand, subject to the dispute resolution process in Section 9.

5.5 Earning Window

The earning window begins when a creator's video is approved for campaign participation and ends 7 days later. View counts accumulated after the window closes do not count toward payouts for that submission.

6. View Verification & Fraud Detection

6.1 API-Only Verification

All view counts used for payout calculations are sourced directly and exclusively from the TikTok Open API. No self-reported or manually entered view counts are accepted. View data is refreshed automatically throughout the earning window.

6.2 Proprietary Fraud Detection

Treffix operates a proprietary fraud detection layer that runs on every view count update. This system automatically identifies and excludes:

• Suspicious view spikes inconsistent with organic content performance patterns
• Known bot traffic signatures and automated viewing patterns
• Artificially inflated engagement from third-party services

Views identified as fraudulent are excluded from payout calculations. Brands are never charged for fraudulent views. Flagged submissions may enter a "Reviewing" status pending investigation.

6.3 Prohibition on View Manipulation

Creators are strictly prohibited from using any service, tool, software, or method to artificially inflate view counts on submitted videos. This includes, but is not limited to: purchased views, bot services, view exchange networks, VPN-based view farming, and incentivized viewing schemes.

Violation of this prohibition results in:

• Immediate disqualification from the campaign
• Permanent termination of your Treffix account
• Forfeiture of any earned or pending amounts
• Potential legal action for damages caused to brands

7. Content & Submission Rules

7.1 Ownership

Creators retain full copyright ownership of the video content they produce and submit. Treffix does not claim ownership of creator content.

7.2 License to Treffix

By submitting a video to a campaign, you grant Treffix a limited, non-exclusive, royalty-free, worldwide license to display, reproduce, and transmit the video solely within the Platform for the purposes of brand review, performance analytics display, and dispute resolution. This license terminates when the campaign submission is finalized or removed.

7.3 License to Brands

By submitting a video to a campaign and accepting the campaign terms, you grant the relevant brand a license to use your submitted video content as specified in the campaign brief. The scope, duration, and permitted uses of this license are defined in the individual campaign brief.

7.4 Prohibited Content

You may not submit content that:

• Is illegal or promotes illegal activity
• Contains hate speech, discrimination, or dehumanizing language
• Contains graphic violence, adult content, or sexually explicit material
• Infringes on third-party intellectual property rights
• Makes false or misleading claims about products or services
• Violates TikTok's Community Guidelines or Terms of Service
• Contains spam, malware, or deceptive links

Submission of prohibited content results in immediate campaign disqualification and may result in account termination.

8. Payments & Fees

8.1 Campaign Launch Fee

Brands are charged a campaign launch fee at the time of campaign creation. The current fee is €10.00 per campaign. Treffix reserves the right to modify this fee with 14 days' notice to registered brands. Launch fees are non-refundable.

8.2 Platform Service Fee

Treffix deducts a platform service fee from creator payouts. The applicable fee percentage is displayed during campaign participation and on the creator dashboard. Treffix reserves the right to modify the service fee with 30 days' notice.

8.3 Payment Processing

All payment processing is handled by Stripe, Inc. ("Stripe"). By using the payment features of the Platform, you agree to Stripe's Services Agreement and Privacy Policy. Treffix does not store credit card numbers or full payment credentials.

8.4 Payout Finality

Once a brand approves a video submission and the payout is released, the transaction is final. No chargebacks, reversals, or refunds will be issued for approved payouts.

8.5 Taxes

Each user is solely responsible for determining and fulfilling their own tax obligations arising from use of the Platform. Treffix does not provide tax advice. In jurisdictions where required, Treffix may issue earnings statements or other tax-related documentation.

9. Disputes & Appeals

9.1 Creator Appeals

If a brand rejects a creator's video submission, the creator may submit a formal appeal within 5 days of the rejection notice. Appeals must include a clear explanation of how the submitted content meets the campaign brief requirements. Treffix reviews appeals against the original campaign brief and makes a final, binding determination. No further appeals are available.

9.2 Brand Disputes

Brands may flag a creator submission as suspicious or non-compliant within the 7-day earning window. Flagged submissions enter "Disputed" status. No payout is released until the dispute is resolved by Treffix. Treffix's decision on disputes is final and binding on both parties.

9.3 Platform Decisions

Treffix acts as the final arbitrator for all disputes arising from campaign participation. Both brands and creators agree to accept Treffix's decisions in good faith as a condition of Platform use.

9.4 Escalation

If you believe Treffix's decision was made in error, you may escalate by contacting legal@treffix.com. Escalations are reviewed by Treffix's legal team, whose determination is final.

10. Prohibited Conduct

You agree not to:

• Create multiple Treffix accounts or false identities
• Buy, sell, transfer, or share Treffix accounts
• Use bots, automation, or scripts to interact with the Platform
• Artificially inflate view counts, engagement, or performance metrics
• Submit content on behalf of another person without their explicit consent
• Attempt to manipulate, circumvent, or exploit the escrow or payout system
• Reverse engineer, decompile, or disassemble any part of the Platform
• Interfere with or disrupt the Platform's fraud detection systems
• Scrape, harvest, or collect data from the Platform without authorization
• Use the Platform for money laundering, fraud, or any illegal financial activity
• Impersonate Treffix, other users, or any third party
• Transmit viruses, malware, or other harmful code

11. Intellectual Property

The Treffix name, logo, platform interface, design, code, algorithms (including fraud detection systems), and all associated trademarks are the exclusive property of Treffix Inc. No license to use Treffix's intellectual property is granted except as expressly stated in these Terms.

User-generated content (creator videos) remains the intellectual property of the respective creator. Campaign briefs, brand assets, and brand-provided creative materials remain the intellectual property of the respective brand.

12. Disclaimers & Limitation of Liability

12.1 Platform "As Is"

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED ACCESS. TREFFIX DOES NOT GUARANTEE THAT THE PLATFORM WILL BE ERROR-FREE, SECURE, OR CONTINUOUSLY AVAILABLE.

12.2 Earnings Disclaimer

Treffix makes no guarantees regarding earnings. Creator earnings depend entirely on content performance and brand approval decisions. Past performance data shown on the Platform is illustrative and does not guarantee future results.

12.3 Third-Party Service Outages

Treffix is not liable for view count inaccuracies, delays, or data loss caused by TikTok API outages, changes to the TikTok API, Stripe payment processing delays, Supabase infrastructure issues, or any other third-party service disruption.

12.4 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TREFFIX'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO TREFFIX IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) €50.

12.5 Exclusion of Consequential Damages

IN NO EVENT SHALL TREFFIX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Indemnification

You agree to indemnify, defend, and hold harmless Treffix, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights or privacy rights; (d) any content you submit to the Platform; or (e) your violation of any applicable law.

14. Termination

14.1 Termination by Treffix

Treffix may suspend or permanently terminate your account at any time, with or without notice, for any violation of these Terms, including but not limited to fraud, view manipulation, or repeated prohibited conduct.

14.2 Effect on Creators

Upon termination of a creator account, access to in-progress campaign submissions is revoked. Funds already earned (i.e., where the Unlocked threshold was reached prior to termination) will still be paid out after the standard review process, subject to fraud investigation.

14.3 Effect on Brands

Upon termination of a brand account, active campaigns are paused. Uncommitted escrow funds (not yet reserved for creator payouts) are refunded to the brand. Committed escrow (reserved for Unlocked creator submissions) is paid out to those creators following the standard review process.

14.4 Termination by User

You may close your account at any time by contacting legal@treffix.com. Closing your account does not waive obligations for active campaigns or outstanding payments.

15. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Netherlands and applicable European Union law, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms that cannot be resolved through Treffix's internal dispute process shall be submitted to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands.

If you are a consumer in the EU, you may also be entitled to bring proceedings in the courts of the EU member state where you are habitually resident.

16. Changes to These Terms

Treffix reserves the right to modify these Terms at any time. For material changes, we will provide at least 14 days' notice via email to registered users before the changes take effect. The effective date at the top of this page will always reflect the date of the most recent update. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

17. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Treffix regarding the Platform.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Treffix's failure to enforce any provision of these Terms is not a waiver of its right to do so in the future.
• Assignment: You may not assign or transfer your rights under these Terms without Treffix's prior written consent. Treffix may assign these Terms freely.
• Force Majeure: Treffix is not liable for failure to perform obligations caused by circumstances beyond its reasonable control.

18. Contact

Questions about these Terms may be directed to:

• Legal inquiries: legal@treffix.com
• Privacy-specific requests: privacy@treffix.com